FAQs

How much does shipping cost?

Shipping is free.

 

How long will it take for my order to arrive?

We ship within 3-5 business days. After shipping, the package arrives in 48/72 hours (excluding islands or remote areas).

 

How can I track my order?

You will receive the tracking via email and WhatsApp as soon as the package is dispatched. Also check your SPAM or PROMOTIONS folder.

 

Can I make a return?

Of course, yes, within 7 days from the moment of delivery by writing to us immediately on Whatsapp via the button you find at the bottom right.

 

I ordered the wrong size/color, can I modify the order?

Certainly, you can write to us immediately on WhatsApp via the button you find at the bottom right.

 

Can I cancel an order?

If the order has not yet been prepared for shipment, we can cancel it. Please write to us immediately on WhatsApp.

 

I haven't received the tracking, what should I do?

Wait 1-2 business days from the order. If you don't receive anything, check your SPAM or contact us.

 

The tracking says "delivered" but I haven't received anything?

Check if someone picked it up for you (concierge, family, neighbor). If you don't find the package, write to us immediately.